Customer: What do I do if I want to return these pants?
Shop Assistant: Don’t take off the price tags, keep your receipt and return them in their best condition within 10 days.
Customer: I bought this dress last week but it’s too small. I would like to exchange it for a bigger size.
Shop Assistant: OK, let me check if we still have it in stock.
Customer: This toaster is faulty. I would like to return it for a refund.
Shop Assistant: Oh, I’m so sorry about that. Would you like to exchange it for another one?
Customer: No, thanks. Just a refund, please.
Shop Assistant: OK, no problem. Please fill in your name and address on this form and sign below. Thanks.